FAQ’s

 

General

Getting Started

The best way to contact HG Support is by submitting a ticket in your HODO Global backoffice. Once you are logged in click the tab that says Administration then select Contact Support from the drop-down menu.

Once you fill out and submit the form a ticket is created for you containing your account information. This method of contact will reduce your overall wait time.

NOTE: If you do not have an account scroll to the bottom of any page on hodo.biz and fill out the Contact Us form if you have any questions!

We are currently open in 21 countries including 2 US Territories:

  • Australia
  • Belgium
  • Brazil
  • Canada
  • China, Peoples Republic of
  • Colombia
  • France
  • Holland
  • Hong Kong
  • Indonesia
  • Kuwait
  • Malaysia
  • Mexico
  • Philippines
  • Singapore
  • South Africa
  • Taiwan
  • Thailand
  • United Arab Emirates
  • United Kingdom
  • United States (includes Guam and Puerto Rico)

Currently we are open in 21 countries including 2 US Territories, but we still allow free-registration in 17 countries:  Denmark, Germany, Ghana, India, Ireland, Israel, Italy, Japan, New Zealand, Nigeria, Norway, Poland, Russian Federation, Slovenia, South Korea, Sweden, Vietnam

NOTE: If your country is not in the dropdown menu submit a ticket to HG Support. We will add you to our International List, and if we open in your area we will send you a notice so that you may join!

Welcome aboard! Your next step should be to review the Next Steps On The Path document which can be found at hodo.biz under the Resources tab on the Downloads section or visit the link here.

This document has all the steps that will get you on the right path with HODO. Also, be sure to always reach out to your Enroller so that they can help you with any questions you may have.

Login

To log into your HODO Global Back-Office go to Login and…

  1. Enter the Partner ID you received in your welcome email. This is a unique identification number.
  2. Enter the Password you used when you enrolled or the “current” password that you may have changed it to at a later time.

If you cannot locate the information you need to login above please send email an to support@hodoglobal.com from the email address you enrolled with.

If you are unable to login because you cannot remember your back-office password or your Partner ID:

  1. Click on the Lookup MY Password button.
  2. Enter your Partner ID (the numerical number that came in your welcome email)
  3. Enter the email address you enrolled with and the Password will be sent to you directly.

Be sure to check your Spam or Junk folders if you did not receive the email.

Be sure and check your spam or junk folder for the email first, then if you still do not have the email our Support staff can resend your welcome email.

If it is lost or deleted just drop us a quick note through your HODO Global backoffice and we can send it out to you right away.

Backoffice Features

To update your billing info, log into your HODO Global Back-Office. On your homepage click on the Administration tab and select Billing Information from the drop down menu. On the next page you will be able to adjust your pertinent billing information. 

Log into your HODO Global Back-Office, and click on the Administration tab then selectWebsite Settings from the drop down menu. On the next page you may edit your information such as the name displayed on your site, email address, phone number, and invite code. 

It is important to note that this page is only used to modify your website information and does not apply to your billing information.

Your Invite Code is the name or phrase you set up for your website. For example: invitecode.hodo.biz

You may update your Invite Code at any time but please know it is first come first serve so some of the codes may already be taken by other users. 

Billing

It is important to make sure that your billing address you have entered into the HODO system matches EXACTLY with what your bank or card issuer has on file for you, otherwise the transaction will decline the transaction due to an address mismatch.

If you have already verified your address with your bank, please send an email to support@hodoglobal.com with the last 4 digits of the card used, and we will research this for you.

Compensation Plan

Purchasing HGMP provides you with your Retail Tracking Center (RTC).

You must either buy or sell a TripSpin subscription to have an activated RTC.

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External Wallet: I-Payout

Start by logging into your HODO Global backoffice. Then clicking on the Administration tab and select Manage Commission payments from the dropdown menu. On the next page you will see a menu on the left side of the page. Click the button that says Wallet to External Wallet.

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Enter the amount you wish to transfer on the next page then click submit. On the next page click Finish and then your funds will be sent to your external wallet at I-Payout.

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Start by logging into your external wallet, then click on My Account. Choose ‘Profiles’ tab, then under ‘Add New Profile’ click on ‘Bank account’ button. Add all your banking information and then click ‘Continue’. On the next page verify all information for accuracy, and check the box ‘I Authorize’ then click ‘Finish’.

If your bank account is not automatically verified please provide a bank statement, voided check or letter from your bank including your account information as it was provided to you or email it to hodoglobal@globalewallet.com. Please allow up to 2 business days for verification of the submitted documents.

For step by step instructions on how to link your bank account to your external wallet, please download the attached PDF.

Start by logging into your eWallet account then click on ‘Withdraw Funds’. Click on ‘Select on the right side of the bank account you wish to use. On the next page, please enter the amount you wish to transfer. Check the box ‘I authorize’, and enter your transaction PIN then select ‘Continue’. On the next page verify all the information then click ‘Transfer Now’ button to complete your transfer request.

For step by step instructions on how to send the funds to your bank account, please download the attached PDF.

Proprietary Technologies

TripSpin

As a TripSpin Subscriber you will share your SNAP invite URL yourinvitecode.tripspin.com/snap, to prospective customers.

Please also check out the full FAQ’s for subscribers sharing SNAP by downloading the attached PDF.

Your TripSpin subscription allows you to have a Primary account holder, Spouse and two dependents;

TripSpin Dependents Explained:

Your membership allows two immediate household dependents*, in addition to the primary and secondary subscribers.

For example: Primary – Spouse – two adult children . If you have any adult children away at school (up to the age of 25*), but still reside in the same household, they can be added as a dependent.

*NOTE: Supporting Documentation may be requested at anytime and will need to be provided if requested to show relationship and residence to avoid abuse of subscription.

Hotel inventory is secured through a number of ways.  In the cases of online travel companies, multiple relationships can exist in order to secure pricing.  With TripSpin, it’s no different and to make sure we get the best pricing available for all of our members, we directly negotiate wholesale pricing with dozens of providers.  To get the best pricing, the payment for hotel reservations are collected at the time of booking and the vendor uses something called a Virtual Credit Card to pay the hotel directly.

While the TripSpin fulfillment team confirms nearly 100% of all reservations booked through the system, occasionally the Virtual Credit Card used can have errors if the person at the hotel front desk doesn’t charge the correct amount, or at the right time.  This can cause a member’s reservation to appear as no payment in the system.  In these cases, the members simply need to call the 24/7 Reservations Hotline so we can assist in getting the payment processed.

For questions regarding billing please submit a ticket to support@tripspin.com.

For questions regarding booking a new reservation, an existing reservation, or to make adjustments to your TripSpin account please call 858.264.5560 Your Reservation Support Specialists will be available to assist you Monday through Friday, 9:00 a.m to 8 p.m. EST, and Saturday, 9 a.m. to 5 p.m. EST.

You may also submit a ticket via your Message Center in your TripSpin account. Click on My Account then click Message Center. See below:

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To share TripSpin you will refer people to your TripSpin replicated site. The format will look like this: invitecode.tripspin.com.

You will use the same invite code that you use with HODO Global but in the above format. You are selling TripSpin as a subscription so this would be for users who are only wanting the subscription and not wanting to build a business with HODO Global.

It can take up to 14 days after a reservation is completed for the Rewards Points to change from Pending to Active. The reason being is that reservations have to be internally reconciled in accounting.

In the case that a member sees a lower rate on a website outside of TripSpin, we encourage members to call in and speak to a concierge agent directly at 858-264-5560, so an agent can conduct a price match for you.

We must be able to verify, to our satisfaction, that your claim has been submitted properly and meets all Terms and Conditions of our Member Price Guarantee program. Once verification is complete, we will confirm your claim of the pricing difference by email within 3-5 business days of receiving your submission. If the claim is found to be valid, we’ll credit 110% of the difference to your membership.

We highly recommend accessing the “Guarantee” button at the top of your TripSpin member web page, by clicking the “Submit Your Claim” button, you will be directed to the Terms & Conditions page which will fully explain the 110% refund.

Ryze AI

Capital City Markets is the broker. For FAQ’s regarding Capital City Markets specifically please download the attachment.

For questions regarding the status of your account or questions about the trades please send all those inquiries to info@capitalcitymarkets.com.

When sharing your experience with RYZE.Ai please remember the following compliance guidelines:

  • You may show people your own personal account results.
  • You may talk about past profits in your own personal account only.
  • You cannot post results or projected future results based on past performance.
  • YOU MUST STATE that past performance does not guarantee future results, anytime you show or discuss results of your personal account.

Yes, in the sense that the trades are made automatically.

The currencies that RYZE.Ai trades in is:

  • GBP/USD – British pound / US Dollar
  • EUR/USD – Euro / US Dollar
  • USD/CHF – US Dollar / Swiss franc
  • XAG/USD – Silver / US Dollar
  • AUD/CHF – Australian Dollar / Swiss franc

As a market liquidity provider, the RYZE.Ai algorithm buys and sells positions in the Forex market. The algorithm functions on two main premises:

1) Being in the market at all times (24 hours a day, 5 days a week) and holding an inventory of open positions allows the algorithm to act as the liquidity provider. Based on this the algorithm is simply functioning from the supply and demand of the market.
2) The algorithms ability to execute high frequency trades and the performance by which it is able to execute the trades entering and exiting the market.

RYZE is an Artificial Intelligence operating an algorithm. RYZE.Ai is available to HODO Global Partners as a subscription based technology for the Partner to utilize to trade their personal brokerage account.

HODO Global has secured the right to license the RYZE.Ai technology to its members. HODO Partners can open an account with only $500 (normal minimum $250,000).

  • As of Monday, June 5th, 2017 Partial withdrawals from RYZE.Ai accounts will be available.
  • Partial withdrawals are allowed only for clients having a minimum “Balance” of $2,000 in their “Live Account.”
  • After the calculations below a remaining account “Balance” of $500 must be maintained in order for active trading to continue.
  • Partial withdrawals of ANY amount also requires a partial closing of the current “Open P/L” positions in their “Live Account”.
  • RYZE.Ai is based on accumulation and distribution strategies, therefore, Capital City Markets (CCM) encourages all clients to make withdrawals only during the distribution cycle if possible.

… Distribution cycles are when the “Open P/L” positions are a smaller percentage of your overall account.
… “Open P/L” positions can range from 2%-30% of the “Balance” in your “Live Account”.
… CCM suggests timing partial withdrawals when the “Open P/L” positions are 10% or less of the “Balance.”
… At the time of the request, whatever percentage the withdrawal represents of the current balance, that same percentage is required to close the corresponding percentage of “Open P/L” positions.

The following is an example of a partial withdrawal request:

  1. $10,000 “Balance” in “Live Account”.
  2. $2,000 partial withdrawal request.
  3. $2,000 divided by $10,000 = 20% of the account balance.
  4. 20% of the current “Open P/L” positions must be closed.
  5. $1,000 in current “Open P/L” positions.
  6. $1,000 x 20% = $200.
  7. $200 is required to close the current “Open P/L” positions.
  8. $2,000 minus $200 = $1,800 net withdrawal.
  9. Less the $25 bank processing fees.

HODO Connect APP

To download the app go to either the Apple or Google Play store (depending on your device) and search for HODO Connect.  If you are unable to locate the app do a search for MemberTEK.

Or go to DOWNLOAD APP to get this cutting edge app.

Your login credentials for the HODO Connect APP are the same as your HODO Global Back-Office (Partner ID assigned to you and Password you enrolled with). Make sure there are no spaces before or after your Partner ID or Password.

HODO Connect has a great support staff.

If you have any questions or are experiencing an issue while using the app please feel free to send those questions to hodoappsupport@membertek.com.

Or go to http://hodocentral.com/#contact